You've got questions? We've (hopefully) got answers! Here are the most commonly asked questions about
Belove and our two brands, MudLOVE & Bel Kai.
Q: Do you sell gift cards?
A: Yes! You can find them here. Belove E-Gift Cards may only be used online at belovegiftshop.com. Once you make it to the checkout screen, enter your gift card code in the box labeled “Gift card or discount code”, and hit “Apply”.
Q: Do Belove E-Gift Cards have any restrictions?
A: Yes, our E-Gift Cards have some restrictions, including:
- You may not use coupons and other discounts or promotions to purchase E-Gift Cards.
- E-Gift Cards cannot be used to purchase other E-Gift Cards.
- E-Gift Cards cannot be returned.
Q: Do you have a wholesale program for Belove products?
A: No, not at this time, but it's something we hope to add in the future. Keep checking back!
Q: How can I get involved?
A: There are several ways to join the Belove community and make a difference:
Tell your story.
Talk, tweet, post, snap, blog; do whatever it is you kids do these days. Use #beloveinthewild to share your favorite products with friends and family. Spread hope and show love!
Join our email list for monthly updates, sales & specials, and a whole lot more!
Q: Help! My band is broken!
A: Don’t worry! We’ve got you covered with our Product Replacement Program. If the clay piece or elastic broke, simply submit a product replacement request here. You will receive your replacement in the mail within 1-3 weeks.
Q: Where are your products made?
A: All of our clay products are made at our production studio in Warsaw, Indiana.
Q: My pottery looks different than pictured online. What’s up with that?
A: Due to the handmade nature of our pottery, each piece will have a slightly different shape and glaze pattern. If something really seems off, let us know here and we’ll get to the bottom it!
Bel Kai FAQs:
Q: Can I wear resin jewelry in the shower?
A: While resin jewelry is waterproof and will hold up when wet, it is always a good idea to remove jewelry when showering.
Q: Where are your products made?
A: All of our jewelry is made at our production studio in Warsaw, Indiana.
Returns & Exchanges:
We offer a lifetime guarantee on all MudLOVE & Bel Kai products. We will gladly replace any broken piece of jewelry or pottery. Please send a photo of your broken item to email@example.com and our staff will be in touch!
IN STORE: If for any reason an item does not work for you, we gladly accept returns for items purchased in store. All refunds will be issued in the form of payment. If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. All items must be returned in original condition.
ONLINE: Items purchased online are eligible for return if received by Belove within 14 days of the original delivery date. To return orders by mail, please send an email to firstname.lastname@example.org and a member of our team will contact you with approval and instructions before shipping. All refunds will be issued in the form of payment. If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. All items must be returned in original condition. Original shipment fees are non refundable.
Please notify us within 3 days of arrival if items were damaged in transit. A refund or replacement will be sent with our discretion. Please include a photo of damages.